Product Design • Hackathon Project • Plum • 2024
Enhancing HR Efficiency by 40% Through AI-Driven Actions
Designing an AI-driven intelligent command bar for faster, more intuitive interactions
Overview
My Role
Product Designer
Project Type
Hackathon Project - 36 hours
Team Size
4 members
The Problem
HR professionals frequently encounter obstacles when navigating their dashboards, leading to inefficiencies and frustration.
Complex Navigation
Over 65% of HRs reported difficulty locating essential features due to layered menus and fragmented UI components.
Information Overload
72% of HR queries require searching through multiple help docs or FAQs, consuming valuable time.
Inefficient Workflows
Routine tasks, such as adding employees or checking benefits, take 30-40% longer than necessary.
These issues contribute to delays, reduced productivity, and increased reliance on customer support, leading to avoidable inefficiencies.
Sapota command centre
The Solution: SAPOTA
To streamline HR workflows, we developed Sapota, an AI-powered search and navigation assistant designed to
Enable quick actions
e.g., "Add a new employee"
Provide instant answers
e.g., "What are the health benefits?"
Support natural language queries
e.g., "How does parental leave work?"
Seamlessly navigate the dashboard
e.g., "Go to payroll settings"
This AI-driven assistant functions as an intelligent command bar, offering a chatbot-like experience for faster, more intuitive interactions. The name Sapota is a nod to both the plum variety and the phrase "support us", highlighting its role in assisting HR professionals.
Employee View
Design Process
Research & Inspiration
Inspired by Raycast UI, known for its fast and efficient command palette.
Conducted user research with 15 HR professionals to identify pain points and opportunities for optimization.
Focused on creating a frictionless experience that reduces dependency on support teams.
UI/UX Design
Minimalist Command Interface: A floating, dark-mode UI for easy access.
Context-Aware Suggestions: Smart auto-suggestions based on user input.
Conversational AI Integration: A chatbot-like experience for quick answers and actions.
Search View
Expected Impact & Benefits
🏆 Secured 2nd place in the company hackathon
📉 Projected to reduce search time by 50% through AI-driven recommendations.
🚀 Expected to improve task completion efficiency by 40% by enabling direct actions.
💡 Aims to increase HR satisfaction scores based on enhanced accessibility and usability.
By transforming a traditionally complex dashboard into an intuitive, AI-powered experience, Sapota promises to enhance HR productivity and streamline key operations.
Question View
Component sets
Next Steps & Future Enhancements
Improve AI accuracy by incorporating real-time user feedback.
Expand feature capabilities to automate more HR processes.
Conduct A/B testing & user interviews for continuous optimization.
Conclusion
Sapota represents a new era of AI-driven UX innovation in HR management. By integrating intelligent search, navigation, and action execution, we’ve created a powerful tool that simplifies workflows and enhances user experience.
This hackathon project underscores the importance of user-centric design and AI automation in shaping the future of HR technology. 🚀
